Northern Tool + Equipment is a leading provider of professional-grade tools and equipment in North America. Established in 1981, the brand has been catering to a broad range of customers, including contractors, farmers, mechanics, and many other industries. With over 120 retail stores nationwide and an online store, they have been serving customers with high-quality products and exceptional customer service. The brand offers an extensive range of products, including automotive tools, generators, air compressors, pressure washers, welding equipment, and more. With their commitment to customer satisfaction, they have been evolving into a one-stop-shop for all the equipment needs of their customers. Northern Tool + Equipment has also been actively involved in various social responsibility programs, including supporting military veterans and disaster relief efforts. With its strong reputation and exceptional service, Northern Tool + Equipment has become a trusted name in the industry.
Amenities and More
- Kerbside pickup
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
- Cheques
- Repair services
- Assembly service
Reviews
This company consistently provides exceptional customer service. The response time and friendliness is unmatched. I've shopped here as an Advantage member and continually see it paying off with shipping costs. Thank you for providing quality tools at reasonable prices.
Great milwaukee products for our customers. Very satisfied working here at store #612. Great job to my three managers Edwin, John and Eugene and to all my others employees for an understanding job they do here at work..
Excellent advice and customer service,
Phillip (store manager) did a great job assisting us with a few equipment that we need it for the shop. Also, call personally to let us know the order was ready for pick up. Way to go 👍🏻 …
Purchased an item online. Cancelled my order and wouldn’t honor the sale.
My first experience at Northern Tool & equipment was amazing thanks to Clinton. He was so polite & helpful. Clinton went above & beyond for us, I felt like I wanted to return to purchase more just because he was so wonderful. I would definitely be returning & I will also recommend this store to everyone I know.
Bought a pressure cleaner at Pompano store. Less than a year later, still under warranty, power supply gave out, or possibly just a short in the switch? Either way, took it back to the store for service (as they told me to) and was told there’s no one in the Service Dept. For the next 3 months. Because she’s out on maternity leave. Apparently, “she” is their entire Service Dept.? “So, what should I do,” I asked? “I have no idea,” replied the clerk, “would you like to speak to the Manager?” “Sure, why not,” I said. The clerk paged the Manager to the front of the store. Four times. Over the next ten minutes. The clerk and I stood there exchanging awkward glances for some time, both uncertain how to proceed, until I simply wheeled the still-broken, still-warrantied pressure cleaner back out the door. Needless to say, I won’t be returning anytime soon.
Although they did not have the package of gloves in the store" They had 6 individual pair of gloves in stock but would not sell them to me at package price! Terrible customer service!
Poor customer service, when you ask for help to locate an item in the store, unattentively and really don't care. No greatting when entering the store either. I own 2- business, i would retrain you staff on customer service.
Location
1301 W Copans Rd, Pompano Beach, FL 33064, United States
Hours
-
Monday
08:00 AM - 06:00 PM
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Tuesday
08:00 AM - 06:00 PM
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Wednesday
08:00 AM - 06:00 PM
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Thursday
08:00 AM - 06:00 PM
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Friday
08:00 AM - 06:00 PM
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Saturday
09:00 AM - 05:00 PM
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Sunday
11:00 AM - 04:00 PM
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